-
- Author:
- Luke Johnson
- Date:
- Oct 15, 2026
- Type:
- Working in Digital
- Read time:
- 6 minutes
What Belongs in a Custom Software Maintenance Plan?
Custom software needs more than occasional updates. A useful maintenance plan keeps the system safe, reliable, useful and transferable—and gives every important task an owner and a place on the calendar.
-
- Author:
- Luke Johnson
- Date:
- Oct 9, 2026
- Type:
- Working in Digital
- Read time:
- 7 minutes
Before You Link Those Two Systems Together, Decide What Happens When the Sync Fails
An integration is not dependable merely because data travelled successfully once. Before connecting two systems, decide which one tells the truth, how failures will be detected, who will respond, and how staff can recover safely.
-
- Author:
- Luke Johnson
- Date:
- Sep 24, 2026
- Type:
- Working in Digital
- Read time:
- 6 minutes
Could Someone Else Keep Your Custom Software Running?
If one person holds most of the knowledge about your custom software, the answer is not an enormous documentation project. Build a short, tested handoff path connecting the system's purpose, owners, access, dependencies, and essential procedures.
Learn about
Digital Strategy
Discover actionable strategies that align your online presence with the needs of your audience and business goals.
User Experience
Explore how thoughtful design and empathy can create intuitive, engaging experiences for all users.
Content Strategy
Learn how to craft compelling, meaningful content that resonates with your audience and drives engagement.
Working in Digital
Navigate the challenges and opportunities of working in the ever-evolving digital space.
How to Guides
Step-by-step advice to help you tackle common digital challenges and improve your online presence.
Trends
Stay ahead of the curve with the latest trends that are shaping the future of digital experiences.
